Our Promise to You
We stand behind every product we sell and want you to be fully satisfied with your order. If you are unsatisfied with your purchase for any reason, our customer support team is ready to assist you. This page outlines our full return, refund, exchange and damaged goods policy in clear, easy-to-follow terms.
Return Eligibility
We accept returns for the majority of products within 30 calendar days after delivery. All returned merchandise must satisfy all of the below requirements to qualify for processing:
- Goods remain brand new, unused and unwashed
- All original tags, labels, boxes and factory packaging are fully intact
- The item is not labeled as a final sale product (clearly marked on relevant product pages)
- Return shipment is sent out within the 30-day post-delivery window
Important Exclusion Note
Custom engraved, personalized and made-to-order products are non-returnable, except in cases where items arrive damaged, broken or factory defective.
Step-by-Step Return Initiation Process
Returning your item is straightforward. Complete the three simple steps below to submit a valid return request:
Reach Out to Customer Support
Email our support team at [email protected], or submit a message via the contact form located on our official website. Be sure to include your full order number and a short explanation for your return request in your message. 2. ### Receive Official Return Authorization Our support team will review your submission promptly and send a unique Return Authorization (RA) number, alongside complete return shipping guidelines to your registered email inbox. Returns sent without a valid RA number will not be processed. 3. ### Package & Ship Your Return Item Once you obtain your RA number, securely repack the product (original packaging recommended) and ship it back to our designated return address.
- Customers cover all return shipping fees if the item has no defects and the order was fulfilled correctly
- We highly suggest selecting a fully trackable shipping carrier or adding shipping insurance to avoid lost or damaged returned parcels
Refund Timeline & Processing Rules
Our warehouse team will inspect all returned goods immediately after delivery to our facility. Approved refunds will be issued back to your original payment method automatically.
- Allow 7–10 full business days for the funds to reflect in your bank, credit card or digital payment account
- Delays may occur based on your financial institution’s internal processing schedule
- Original outbound shipping charges are non-refundable unless we shipped incorrect merchandise or the product arrived defective
Damaged & Defective Product Policy
Every product undergoes quality inspection prior to dispatch. If your parcel arrives broken, damaged or with manufacturing flaws, we offer complimentary resolution with zero extra charges. Please follow these guidelines:
- Submit a support request within 7 calendar days of receiving your delivery
- Attach clear photos of all damage, defects or faulty components and include a detailed written description
- We will provide two resolution options: a complete full refund, or a free product replacement/exchange at no extra cost
Product Exchange Information
If you need the same item in an alternate size, shade or variant, exchanges are available under our standard 30-day return window:
- Eligibility rule: Merchandise must be unused, unopened and retain all original packaging and tags
- Process: Complete the standard return workflow listed above
- Fulfillment: Once we receive and inspect your returned item, we will ship your requested replacement variant without delay
Non-Returnable & Non-Refundable Merchandise
For hygiene, safety and business policy purposes, the following categories cannot be returned or refunded under any normal circumstances:
- Personalized, custom-built and custom-engaged items
- Digital and physical gift cards
- Intimate apparel and swimwear (only acceptable for return if completely unworn, unwashed and all original tags remain attached)
Final Sale Merchandise Terms
Products tagged “Final Sale” on product listing pages are excluded from all return, exchange and refund programs. No exceptions will be granted for final sale purchases, regardless of sizing preference or buyer remorse.
Have Additional Questions About Returns or Refunds?
Our dedicated support team is happy to resolve all policy-related inquiries. Reach us via email: [email protected]